Privacy policy
（Privacy policy）

Sanada Trust Co., Ltd. (hereinafter referred to as “the Company”) will properly handle personal information based on the following policy in order to comply with the Act on the Protection of Personal Information and the laws related to the Act, and to respond to the trust of customers. .

1. (Acquisition of appropriate personal information)

The Company will not collect personal information by deception or other illegal means.

2. (Identification of purpose of use, restriction by purpose of use)

When acquiring personal information, the Company shall clarify the purpose of use and handle it only within the scope necessary to achieve the purpose, and use it outside that scope unless the customer consents. No.

3. (Ensuring data accuracy)

We will take appropriate measures to keep personal information accurate and up-to-date.

4. (Safety management measures)

When handling personal information, we will pay attention to safety management and take necessary and appropriate measures to prevent tampering, destruction, loss, leakage, etc.

5. (Internal system, employee education)

The Company will maintain an internal management system and strive to educate employees and continuously review them.

6. (Supervision of the contractor)

When entrusting all or part of the business in a transaction, etc., the Company obligates and supervises the entrustee to strictly manage personal information.

7. (Restrictions provided by third parties)

The Company will not provide personal information to a third party without obtaining the prior consent of the person, unless otherwise specified by law.

Exceptions provided by third parties

1. Regarding the handling of entrusted personal information, all or part of the business may be entrusted after taking the safety management measures of the entrusted party.
2. Personal data may be provided with the succession of business due to a merger or other reasons.

8. (Disclosure, correction, inquiry, etc.)

The following department in charge will promptly respond to requests for disclosure, correction, or suspension of use of personal information from the individual.
Sanada Trust Co., Ltd. Management Department　TEL.0878-13-3177

Public information regarding retained personal data

Purpose of use of retained personal data

Use, product sales and sales activities, sending event notifications
Various inquiries, requests for materials, etc.
Creation of basic data for analysis of customer trends and analysis necessary for management
Fulfilling our obligations, exercising our rights, and any incidental actions

Personal data held by the Company

Accommodation reservation, usage record data
Reservation / use record data for restaurants, bars, shops, etc.
Other facility reservations and usage data
Hotel event / planning questionnaire, participant data
Procedures for responding to requests for disclosure, correction, addition, deletion, suspension of use, and deletion
The Company shall provide “Notification of Purpose of Use”, “Disclosure”, “Correction / Addition or Deletion”, “Suspension / Elimination of Usage” and “Third Party Provision” In response to each request for “suspend” (hereinafter referred to as “disclosure, etc.”), the following procedures will be established and handled.

Record

1. About retained personal data subject to requests for disclosure, etc.

When requesting disclosure, etc., we ask that you specify the target retained personal data as much as possible.

2. Request for disclosure

When requesting disclosure, etc., the invoice specified by the Company Please see (1). If you need confirmation documents and fees, please enclose the full amount and send it to the following address. Regarding requests for disclosure, etc., we will accept only mail.
1-4-1 Tomita-cho Kita-ku Okayama Okayama 700-0816
Sanada Trust Co., Ltd.
1. Write in red on the envelope “Invoice for Personal Information Disclosure”.
2. In order to ensure the delivery of documents, it is recommended that you use a delivery-recorded mail even if you wish to submit a request when no fee is required.

3. Procedures for requests for disclosure, etc.

(1) Documents concerning requests for disclosure, etc.

[1] When the person requests disclosure
Please print the invoice at the end, fill in the required fields, seal it, enclose the following identity verification document, and mail it to us (see 2. above for the destination).
Identification document
(a) A copy of an official certificate (either a driver's license, my number card, various health insurance cards, a pension book, a copy of a resident's card, a passport (p
hoto and address page) or an alien registration certificate)
Limited to current ones with address, name and date of birth.
If the address on the certificate and the reply address are different, in addition to the above documents, one of the following documents:
A. Utility bill receipt
B. National or local tax receipt or tax certificate
C. Social insurance receipt
This must be within 6 months from the date of issue and with the current address and name.
In the case of a request for disclosure from the principal, the address of the reply will be limited to the person's address indicated on the certificate if the reply doc
ument is submitted.
[2] When an agent requests disclosure
Print out the last invoice, fill in the required fields, seal it, enclose the following identity verification document and agent verification document, and send it to us (see
section 2 above for the address). Please mail to In addition, please fill in the address and name of the person, and be sure to sign and seal by the agent himself.
Confirmation documents for the principal and his / her agent (required for both the principal and his / her agent)
Copies of official certificates (driver's license, my number card, various health insurance cards, pension notebook, copy of resident's card, passport (photo and address page
), alien registration certificate)
Limited to current ones with address, name and date of birth.
If the address on the certificate and the reply address are different, in addition to the above documents, one of the following documents:
A. Utility bill receipt
B. National or local tax receipt or tax certificate
C. Social insurance receipt
This must be within 6 months from the date of issue and with the current address and name.
Confirmation document for agent qualification
(a) By legal representative
Certificate of resident certificate and other documents proving the qualification of legal representative
(b) By other agent
Letter of attorney to appoint the agent created and stamped by the principal (Please submit the personal seal of the principal in the letter of attorney along with
the seal certificate of the principal)
In the case of a request for disclosure from an agent, b. We will send the reply to the address of the agent described in the confirmation document [(b) if you submitted (
b)], and complete the disclosure procedure. The Company assumes no responsibility for giving or receiving responses from you and your representative.

(2) Fees for requests for disclosure, etc.

[1] When requesting "disclosure" or "notification of purpose of use"
a. Fee
500 yen per request for “disclosure” or “notification of purpose of use” (including consumption tax, etc.)
b. Payment Method
Please enclose 500 yen of cash in the invoice and send it by registered mail.
[2] In the case of a request for "correction / addition or deletion", "suspension or deletion of use" or "suspension of third party provision"
There is no fee for requesting “correction / addition / deletion”, “suspension / erasure of use” or “suspension of third party provision” after identifying personal data.

(3) Notes on requests for disclosure, etc.

[1] Regarding requests for disclosure, etc., be sure to submit the above invoices specified by the Company [ Please see (1). ] Please use. Requests for disclosure etc. will not be accepted if other forms are used.
[2] All costs for submitting requests for disclosure, such as acquisition of confirmation documents, will be borne by the person himself / herself.
[3] Confirmation documents such as official certificates submitted when requesting disclosure will be returned at the end of the procedure.
[4] If the confirmation documents that you submit when requesting disclosure, etc. have a description that is not necessary for requesting disclosure, such as your permanent domicile or basic pension number, you can read it, such as painting the relevant part of a copy of the official certificate It does n’t matter if you do n’t.
[5] The Company shall not be liable for any postal accidents that may occur during requests for disclosure, etc., except for reasons attributable to the Company.

4. Our response to requests for disclosure

The Company will begin the procedure from the time when the Company has received all invoices relating to requests for disclosure etc. without any inadequacy. Please note that there may be dates for our work, such as when it takes time to identify personal data.

5. The Company cannot respond to requests for disclosure etc. in the following cases.

[1] When necessary information is not entered, such as omissions or omissions in the invoice
[2] When you cannot confirm that you are the person or agent, such as when the verification documents are not enclosed
[3] When fees are not enclosed or missing
[4] When applicable as provided in the proviso to Article 24, Paragraph 2 of the Act, Article 25, Paragraph 1, however, Article 26, Paragraph 1, and Article 27, Paragraph 1, Proof and Paragraph 2 of the Act If the documents you submitted are incomplete, we will contact you at the address you entered on the invoice. If correction, resubmission, etc. cannot be made even after a certain period of time has passed since contact, we will respond as if there was no request for disclosure.
If we do not respond to requests for disclosure etc., we will respond to that effect. Regarding requests for “disclosure” and “notice of purpose of use”, even if the Company does not respond to this request, the Company's prescribed fee [see 3. Please see (2). ]

6. Purpose of use of personal information acquired regarding requests for disclosure, etc.

In response to requests for disclosure, etc., respond to requests for disclosure, etc., such as personal information obtained from invoices or confirmation documents submitted, such as contact / response to the person or his agent, identity confirmation or collection of fees. Will be used only to the extent necessary for. The submitted confirmation documents will be returned after responding to requests for disclosure.
Acceptance of complaints regarding the handling of the above personal information
Sanada Trust Co., Ltd. Management Department TEL.075-585-5610

Internet reservation system terms of service

Sanada Trust Co., Ltd. (hereinafter referred to as “the Company”) establishes the following terms of use (hereinafter referred to as “the Terms”) when using the Internet Reservation System (hereinafter referred to as the “System”).

Article 1 (Compliance with basic matters)

Users shall comply with general manners, morals and technical rules for using the Internet when using this system.

Article 2 (Measures in the case of violation of basic matters)

The Company shall not use this system for users who conduct acts deemed inappropriate by the Company, such as acts that cause inconvenience, disadvantage, or harm to third parties, or acts that may interfere with the Company's services. In addition, the use of each hotel is prohibited.

Article 3 (Usage environment)

1. The user is responsible for his / her own responsibility and responsibility for browsing the Internet website in Japanese or English, e-mail usage environment, and communication environment required for using this system. The Company shall not be liable for any impact or damage resulting from the customer's usage environment.
2. The customer is responsible for all charges related to the use of this system, such as communication charges and connection charges.

Article 4 (Conditions for using this system)

1. The user shall use this system according to this agreement.
2. By using this system, the user is deemed to have agreed to all the contents of this agreement.

Article 5 (Compliance with terms and conditions after reservation is made)

After the reservation is made, the user shall comply with the accommodation agreement and all other terms and conditions separately defined by each hotel.

Article 6 (User's own responsibility)

1. The user shall use the system at his / her own risk, and the user himself / herself will be responsible for the actions he / she performed and all actions / results performed by his / her email account and credit card number. Regardless of negligence, the user shall be liable.
2. If the user causes damage to a third party through the use of this system, the user shall settle the dispute with the third party at his / her own responsibility and burden, except when relying on our negligence.

Article 7 (Prohibited acts)

1. When using this system, the user shall not perform any of the following actions or actions that may cause such actions.
(1) Acts that use this system for illegal purposes
(2) Acts leading to crime
(3) Acts that infringe or may infringe on intellectual property rights such as copyrights, trademark rights, portrait rights or property of our company or third parties.
(4) Entering false or illegal information when making a reservation
(5) Acts that use this system for profit, such as paid arrangements
(6) Impersonating a third party to use this system
(7) Acts of sending or writing harmful computer programs
(8) Acts that violate laws, regulations, or public order and morals
(9) Acts that interfere with the operation of this system
(10) Other acts that the Company deems inappropriate
2. If a user violates this agreement and damages our company and this system, our company can claim compensation for all the damage suffered to the user.

Article 8 (penalty)

If a reservation made through this system is canceled for any reason attributable to the user, the Company shall be able to charge a penalty as stipulated in the accommodation contract of each hotel.

Article 9 (Change of system and rules)

If the Company determines that the System or these Terms are necessary, the Company may change, suspend, or terminate without notifying the user in advance. After changing this agreement, all matters relating to this system shall be subject to the revised agreement.

Article 10 (Suspension of this system)

The Company shall be able to suspend part or all of this system without prior notice to the user if any of the following applies.
1. When performing maintenance, inspection or repair of this system
2. When a natural disaster, war, riot, civil war or other emergency situation occurs or is likely to occur, making it difficult to operate this system.
3. When our company determines that this system needs to be stopped for the operation of the homepage and this system.

Article 11 (Handling of Personal Information)

The Company shall appropriately handle the personal information of users obtained through the use of this system based on the “Privacy Policy” established separately.

Article 12 (Governing Law / Court of Jurisdiction)

1. Interpretation and application of these Terms of Use shall be governed by Japanese law.
2. In the event of a dispute between the user and the Company regarding the use of this system, the dispute shall be settled with the court specified separately by the Company as the exclusive agreement court of the first instance.